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Terms and Conditions

1. Interpretation

  1. Definitions. In these Conditions, the following definitions apply:

Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.

Cancellation Fee: the cancellation fee stated in the Specification.

Charges: the charges payable by the Customer for the supply of the Services in accordance with clause 5.

Commencement Date: has the meaning set out in clause 2.2.

Concept Design: incomplete theoretical versions of the Final Design prior to the website going live

Conditions: these terms and conditions as amended from time to time in accordance with clause 12.7.

Contract: the contract between Pencil and Coffee and the Customer for the supply of Services in accordance with these Conditions.

Customer: the person or firm who purchases Services from Pencil and Coffee.

Deliverables: the deliverables set out in the Order produced by Pencil and Coffee for the Customer.

Final Design: the complete and final design of the Services.

Intellectual Property Rights: patents, rights to inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

Pencil and Coffee: Pencil and Coffee Design whose trading address is at  2 Waterville Close, Leicester, United Kingdom, LE3 6TX.

Order: the Customer’s written acceptance of Pencil and Coffee’s quotation.

Quotation: the initial quotation including a brief specification of the Services and anticipated charges provided in writing by Pencil and Coffee to the Customer.

Services: the services, including the Deliverables, supplied by Pencil and Coffee to the Customer as set out in the Part I Schedule 1

Specification: the description or specification of the Services provided in writing by Pencil and Coffee to the Customer as set out in Part II Schedule 1.

    1. Construction. In these Conditions, the following rules apply:
      1. a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
      2. a reference to a party includes its successors or permitted assigns;
      3. a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
      4. any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
      5. a reference to writing or written includes e-mails.
  1. Basis of contract
    1. The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions.
    2. The Order shall only be deemed to be accepted when Pencil and Coffee issues written acceptance of the Order at which point and on which date the Contract shall come into existence (Commencement Date).
    3. The Contract constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of Pencil and Coffee which is not set out in the Contract.
    4. Any samples, drawings, descriptive matter or advertising issued by Pencil and Coffee, and any descriptions or illustrations contained in Pencil and Coffee’s catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.
    5. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
    6. Any Quotation given by Pencil and Coffee shall not constitute an offer and is only valid for a period of 14 days from its date of issue.
  2. Supply of Services
    1. Pencil and Coffee shall supply the Services to the Customer in accordance with the Specification in all material respects.
    2. Pencil and Coffee shall use all reasonable endeavours to meet any performance dates specified by the Customer but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.
    3. If the Customer specifies an earlier performance date than is stated in the Quotation or Specification, Pencil and Coffee reserves the right to increase the Charges.
    4. Pencil and Coffee shall have the right to make any changes to the Services which are necessary to comply with any applicable law, or which do not materially affect the nature or quality of the Services, and Pencil and Coffee shall notify the Customer in any such event.
    5. If the Customer opts to vary the Services stated in the Specification, Pencil and Coffee reserves the right to increase the Charges.
    6. Websites are developed in such a way that they will display correctly in all major web browsers and devices. However, Pencil and Coffee Limited cannot guarantee total backwards/forwards compatibility across all devices and web browsers.
  3. Customer’s obligations 
    1. The Customer shall:
      1. ensure that the terms of the Order and any information it provides in the Specification are complete and accurate;
      2. co-operate with Pencil and Coffee in all matters relating to the Services;
      3. ensure that any information it provides does not infringe on the Intellectual Property Rights of any other person;
      4. ensure that any information it provides is not unlawful or inappropriate and does not contain a virus or hostile program;
      5. ensure that all information it provides is in a suitable digital format, as agreed between the Customer and Pencil and Coffee, and the Customer understands that the Charges may be increased if any information it provides is not in a suitable digital format;
      6. provide Pencil and Coffee with such information and materials as Pencil and Coffee may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects; and
      7. obtain and maintain all necessary licences, permissions and consents which may be required before the date on which the Services are to start.
    2. If Pencil and Coffee’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):
      1. Pencil and Coffee shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays Pencil and Coffee’s performance of any of its obligations;
      2. Pencil and Coffee shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from Pencil and Coffee’s failure or delay to perform any of its obligations as set out in this clause 4.2; and
      3. the Customer shall reimburse Pencil and Coffee on written demand for any costs or losses sustained or incurred by Pencil and Coffee arising directly or indirectly from the Customer Default.
  4. Charges and payment
    1. The Charges for the Services shall be on a time basis:
      1. the Charges shall be estimated in the Quotation and qualified by the Specification, and the Charges shall be calculated in accordance with Pencil and Coffee’s standard fee rates;
      2. Pencil and Coffee’s standard fee rates for each individual are £35 per hour and are calculated on the basis of an eight-hour day from 9.00 am to 5.00 pm worked on Business Days;
      3. Pencil and Coffee shall be entitled to charge an overtime rate of 20 per cent of the standard fee rate on a pro-rata basis for any time worked by individuals whom it engages on the Services outside the hours referred to in clause 5.1(b); and
      4. Pencil and Coffee shall be entitled to charge the Customer for any expenses reasonably incurred by them or individuals whom Pencil and Coffee engages in connection with the Services including, but not limited to, travelling expenses, hotel costs, subsistence and any associated expenses, and for the cost of services provided by third parties and required by Pencil and Coffee for the performance of the Services, and for the cost of any materials.
    2. Pencil and Coffee reserves the right to increase its standard fee rates. Pencil and Coffee will give the Customer written notice of any such increase. If such increase is not acceptable to the Customer, it shall notify Pencil and Coffee in writing within two weeks of the date of Pencil and Coffee’s notice and Pencil and Coffee shall have the right without limiting its other rights or remedies to terminate the Contract by giving two weeks’ written notice to the Customer.
    3. Pencil and Coffee shall invoice the Customer as follows:
      1. 25% of the Charges as a non-returnable deposit to be paid on the Commencement Date (without which work shall not commence);
      2. 60% of the Charges on completion of the Concept Design; and
      3. 15% of the Charges on completion of the Final Design.
    4. The Customer shall pay each invoice submitted by Pencil and Coffee:
      1. within 14 days of the date of the invoice; and
      2. in full and in cleared funds to a bank account nominated in writing by Pencil and Coffee; and
      3. time for payment shall be of the essence of the Contract.
    5. All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable for the time being (VAT). Where any taxable supply for VAT purposes is made under the Contract by Pencil and Coffee to the Customer, the Customer shall, on receipt of a valid VAT invoice from Pencil and Coffee, pay to Pencil and Coffee such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
    6. If the Customer fails to make any payment due to Pencil and Coffee under the Contract by the due date for payment, then the Customer shall pay interest on the overdue amount at the rate of 8% per cent per annum above the Bank of England’s base rate from time to time pursuant to the Late Payment of Commercial Debts (Interest) Act 1998. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.
    7. The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). Pencil and Coffee may at any time, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by Pencil and Coffee to the Customer.
  5. Intellectual property rights 
    1. All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by Pencil and Coffee.
    2. Pencil and Coffee may assign such Intellectual Property Rights after a period as set out in the Specification.
    3. Any graphics, text, photos, designs, trademarks and other material provided to Pencil and Coffee by the Customer for inclusion on any website, social media feed or other medium whether electronic or otherwise shall be guaranteed by the Customer to be the rightful property of the Customer or that Customer has all permission necessary from the rightful owner to use the same.
    4. The Customer will indemnify, hold harmless, and defend Pencil and Coffee and its subcontractors from any liability (including all costs), including any threatened or actual claim or suit, arising from the use of any material supplied by the Customer.
    5. Pencil and Coffee may require evidence of ownership of permission of material provided by the Customer.
  6. Confidentiality

A party (receiving party) shall keep in strict confidence all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed to the receiving party by the other party (disclosing party), its employees, agents or subcontractors, and any other confidential information concerning the disclosing party’s business, its products and services which the receiving party may obtain. The receiving party shall only disclose such confidential information to those of its employees, agents and subcontractors who need to know it for the purpose of discharging the receiving party’s obligations under the Contract, and shall ensure that such employees, agents and subcontractors comply with the obligations set out in this clause as though they were a party to the Contract. The receiving party may also disclose such of the disclosing party’s confidential information as is required to be disclosed by law, any governmental or regulatory authority or by a court of competent jurisdiction. This clause 7 shall survive termination of the Contract.

  1. Limitation of liability
    1. Nothing in these Conditions shall limit or exclude Pencil and Coffee’s liability for:
      1. death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
      2. fraud or fraudulent misrepresentation; or
      3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
    2. Subject to clause 8.1:
      1. Pencil and Coffee shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract;
      2. Pencil and Coffee shall in no way be held liable for any missed commencement date or deadline where the Customer has not provided materials required for completion of the Specification, or has not approved or signed off work on time at any stage.
      3. Pencil and Coffee’s total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the Charges.
    3. The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
    4. This clause 8 shall survive termination of the Contract.
  1. Termination
    1. The minimum Contract length is set out in the Specifications. Once this period is exceeded, without limiting its other rights or remedies, the Customer may terminate the Contract by giving Pencil and Coffee one months’ written notice.
    2. Without limiting its other rights or remedies, Pencil and Coffee may terminate the Contract by giving the Customer one month’s written notice.
    3. Without limiting its other rights or remedies, either party may terminate the Contract with immediate effect by giving written notice to the other party if:
      1. the other party commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 14 days of that party being notified in writing to do so;
      2. the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company or limited liability partnership) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986 or (being a partnership) has any partner to whom any of the foregoing apply;
      3. the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than (where a company) for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
      4. a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party (being a company) other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
      5. the other party (being an individual) is the subject of a bankruptcy petition or order;
      6. a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;
      7. an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the other party (being a company);
      8. the holder of a qualifying floating charge over the assets of that other party (being a company) has become entitled to appoint or has appointed an administrative receiver;
      9. a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;
      10. any event occurs or proceeding is taken with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 9.3(b) to clause 9.3(i) (inclusive);
      11. the other party suspends or ceases, or threatens to suspend or cease, to carry on all or a substantial part of its business;
      12. the other party’s financial position deteriorates to such an extent that in Pencil and Coffee’s opinion the Customer’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy; or
      13. the other party (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his own affairs or becomes a patient under any mental health legislation.
    4. Without limiting its other rights or remedies, Pencil and Coffee may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under this Contract on the due date for payment and fails to pay all outstanding amounts within 14 days after being notified in writing to do so.
    5. Without limiting its other rights or remedies, Pencil and Coffee may suspend provision of the Services under the Contract or any other contract between the Customer and Pencil and Coffee if the Customer becomes subject to any of the events listed in clause 9.3(b) to clause 9.3(m), or Pencil and Coffee reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date for payment.
  2. Consequences of termination

On termination of the Contract for any reason:

      1. the Customer shall immediately pay to Pencil and Coffee the Cancellation Fee, all of Pencil and Coffee’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, Pencil and Coffee shall submit an invoice, which shall be payable by the Customer immediately on receipt;
      2. the Customer shall return any Deliverables which have not been fully paid for. If the Customer fails to do so, then Pencil and Coffee may enter the Customer’s premises and take possession of them. Until they have been returned, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract;
      3. the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall be unaffected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
      4. clauses which expressly or by implication survive termination shall continue in full force and effect.
  1. Force majeure
    1. For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of Pencil and Coffee including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of Pencil and Coffee or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
    2. Pencil and Coffee shall not be liable to the Customer as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.
    3. If the Force Majeure Event prevents Pencil and Coffee from providing any of the Services for more than four weeks, Pencil and Coffee shall, without limiting its other rights or remedies, have the right to terminate this Contract immediately by giving written notice to the Customer.
  2. General
    1. Assignment and other dealings.
      1. Pencil and Coffee may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.
      2. The Customer shall not, without the prior written consent of Pencil and Coffee, assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract.
    2. Notices.
      1. Any notice or other communication given to a party under or in connection with the Contract shall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service, commercial courier or e-mail.
      2. A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 12.2(a); if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by or e-mail the time of transmission.
      3. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
    3. Severance.
      1. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
      2. If any provision or part-provision of this Contract is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.
    4. Waiver. A waiver of any right under the Contract or law is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict its further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
    5. No partnership or agency. Nothing in the Contract is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, nor constitute either party the agent of the other for any purpose. Neither party shall have authority to act as agent for, or to bind, the other party in any way.
    6. Third parties. A person who is not a party to the Contract shall not have any rights to enforce its terms.
    7. Variation. Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions, shall be effective unless it is agreed in writing and signed by Pencil and Coffee.
    8. Changes to Terms and Conditions. Pencil and Coffee reserve the right to add, delete or amend any provision of these Terms and Conditions at any time without notice. Failure to receive notice does not invalid the changes. Up to date Terms and Conditions may be made available from Pencil and Coffee on request.
    9. Governing law. This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.
    10. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).

Schedule 1

Part I – Services

  1. Web Design Subscriptions
    1. Tall
    2. Grande
    3. Venti
  2. Twitter Management
    1. Tall
    2. Grande
    3. Venti
  3. Facebook Management
    1. Tall
    2. Grande
    3. Venti
  4. Online Marketing
  5. Branding
  6. Graphics and Illustration
  7. Print

Part II – specification

  1.  Web Design Subscription – all our websites are built on WordPress platform using templates we own, this can change from time to time without any prior notification. Therefore do your website will not be considered bespoke however our template allows flexility enough for you to edit and change so your website looks and feels a certain way.
    1. Tall – This includes no set up fee, free domain name, annual domain renewals, website hosting, a responsive website for desktop, tablet and mobile, unlimited content changes, up 5 email addresses set up, SEO friendly site, ongoing support, social media integration, drag and drop ability, search engine submissions for £40 per month. This will be for a minimum of 12 month contract, we aim to have the website live within 1 to 3 months of going ahead with the contract however delays and schedules can impact this. We being the work when the first payment has been made. Payment will be made on an agreed date of each month failure to make any payments will result in no work being carried out that month if the site is still in maintenance or a temporary shut down of the site until payment is made. Should you wish to exit the contract then you would need to pay the remaining months off on your 12 month contract and a cancellation fee of £150. After 12 months it will be a rolling contract and automatically be an extension of another 12 months. If after the first 12 months at any given time you want to cancel the contract then there is a £150 cancellation fee to exit the contract, at this point we will hand over any login details and remove our details from your website and pass the domain and hosting over to you as the client.
    2. Grande – This includes no set up fee, free domain name, annual domain renewals, website hosting, a responsive website for desktop, tablet and mobile, unlimited content changes, up 10 email addresses set up, SEO friendly site, 20% discount on Twitter Management packages, ongoing support, social media integration, drag and drop ability, one blog per month, search engine submissions for £50 per month. This will be for a minimum of 12 month contract, we aim to have the website live within 1 to 3 months of going ahead with the contract however delays and schedules can impact this. We being the work when the first payment has been made. Payment will be made on an agreed date of each month failure to make any payments will result in no work being carried out that month if the site is still in maintenance or a temporary shut down of the site until payment is made. Should you wish to exit the contract then you would need to pay the remaining months off on your 12 month contract and a cancellation fee of £150. After 12 months it will be a rolling contract and automatically be an extension of another 12 months. If after the first 12 months at any given time you want to cancel the contract then there is a £150 cancellation fee to exit the contract, at this point we will hand over any login details and remove our details from your website and pass the domain and hosting over to you as the client.
    3. Venti – This includes no set up fee, free domain name, annual domain renewals, website hosting, a responsive website for desktop, tablet and mobile, unlimited content changes, up 10 email addresses set up, SEO friendly site, 20% discount on Twitter Management packages, ongoing support, social media integration, drag and drop ability, one blog per month, search engine submissions, E-Commerce website for £60 per month. This will be for a minimum of 12 month contract, we aim to have the website live within 1 to 3 months of going ahead with the contract however delays and schedules can impact this. We being the work when the first payment has been made. Payment will be made on an agreed date of each month failure to make any payments will result in no work being carried out that month if the site is still in maintenance or a temporary shut down of the site until payment is made. Should you wish to exit the contract then you would need to pay the remaining months off on your 12 month contract and a cancellation fee of £150. After 12 months it will be a rolling contract and automatically be an extension of another 12 months. If after the first 12 months at any given time you want to cancel the contract then there is a £150 cancellation fee to exit the contract, at this point we will hand over any login details and remove our details from your website and pass the domain and hosting over to you as the client.
  2. Twitter management – we will be using software and tools relevant at that time to assist in your promoting your business via Twitter, these tools and software can change to help provide a better service. The outcome can vary per month and what is included in each service can sometimes change
    1. Tall – this will include no set up fees, business analysis, profile optimisation, on average 5000 followers per month (this can often be less in some months), 210 monthly tweets (average), 120 monthly promotional tweets (average), managed 7 days a week, for £60 per month. We will ask permission for Twitter login details to be able to carry out this service, once the service comes to an end we advise you to change your passwords immediately.  This is a 6 month contract. Any cancellation will result in paying the remaining months of your contract to exit the contract. Payment must be made each month for Pencil and Coffee to carry on with the work.
    2. Grande – this will include no set up fees, business analysis, profile optimisation, on average 5000 followers per month (this can often be less in some months), 210 monthly tweets (average), 120 monthly promotional tweets (average), 1 Espresso Ad (please see Twitter Management page on our website to see what this means)  managed 7 days a week, up to 6000 direct messages per month for £70 per month. We will ask permission for Twitter login details to be able to carry out this service, once the service comes to an end we advise you to change your passwords immediately.  This is a 6 month contract. Any cancellation will result in paying the remaining months of your contract to exit the contract. Payment must be made each month for Pencil and Coffee to carry on with the work.
    3. Tall – this will include no set up fees, business analysis, profile optimisation, on average 5000 followers per month (this can often be less in some months), 210 monthly tweets (average), 120 monthly promotional tweets (average), 1 Espresso Ad (please see Twitter Management page on our website to see what this means), images with promotional tweets,  managed 7 days a week, up to 6000 direct messages per month for £80 per month. We will ask permission for Twitter login details to be able to carry out this service, once the service comes to an end we advise you to change your passwords immediately.  This is a 6 month contract. Any cancellation will result in paying the remaining months of your contract to exit the contract. Payment must be made each month for Pencil and Coffee to carry on with the work.
  3. Facebook Management – we will be using software and tools relevant at that time to assist in your promoting your business via Facebook, these tools and software can change to help provide a better service. The outcome can vary per month and what is included in each service can sometimes change
    1. Tall – this will include no set up fees, initial campaign setup, targeted audiences, 1 managed ad and a 60 day ad review for £90 per month. We will ask permission for admin rights to your Facebook business page, once the service comes to an end we advise you to remove the Pencil and Coffee admin from your Facebook business page.  This is a 6 month contract. Any cancellation will result in paying the remaining months of your contract to exit the contract. Payment must be made each month for Pencil and Coffee to carry on with the work.
    2. Grande – this will include no set up fees, initial campaign setup, targeted audiences, up to 2 managed ad, business page optimisation, facebook pixel setup, 1 custom ad graphic and a 60 day ad review for £110 per month. We will ask permission for admin rights to your Facebook business page, once the service comes to an end we advise you to remove the Pencil and Coffee admin from your Facebook business page.  This is a 6 month contract. Any cancellation will result in paying the remaining months of your contract to exit the contract. Payment must be made each month for Pencil and Coffee to carry on with the work.
    3. Venti – this will include no set up fees, initial campaign setup, targeted audiences, up to 4 managed ad, business page optimisation, facebook pixel setup, 2 custom ad graphic and a 30 day ad review for £130 per month. We will ask permission for admin rights to your Facebook business page, once the service comes to an end we advise you to remove the Pencil and Coffee admin from your Facebook business page.  This is a 6 month contract. Any cancellation will result in paying the remaining months of your contract to exit the contract. Payment must be made each month for Pencil and Coffee to carry on with the work.
  4. Other subscription services – all our other subscription services will be charged at £30 per hour and negotiated with the client in regards to the number of hours dedicated each month to that particular service. The minimum contract period of this will be 6 months and any cancellation prior to the end of the 6 months will require payment of the outstanding months. Payments must be made each month on an agreed date for Pencil and Coffee to carry on with the work, any failure to pay on time will result in the work not being carried out until payment is made. Services can include SEO practices and paid ads, this may change or have other services added to this section.
  5. Any other work which is a one of service will be charged according to the prices on our website at the time, payment will need to be paid before the work commences. Any the project will be completed when we’ve had enough information, authorisation or time to complete the project as we see fit. The payment will include time to research, plan and develop the project prior to starting. Once the project has started we will update the client as to the progress and multiple revisions maybe made to the project until completion. If for whatever reason, the project needs to start from scratch again then the time to develop this will be extended to allow Pencil and Coffee begin the project from the start as if it was a new project. These services can include logo design for example, or graphic and illustrations.